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How to
File a Claim

With Equitas, filing a claim is easy!

If you are a customer, you cannot file a claim directly. Rather, you need to go to your selling dealership or a local repair facility. If you need to find out who your selling dealer is, or to locate a local repair facility, please call us at (888) 221-6792 and we will refer you back to your selling dealer or assist you with locating an authorized repair facility (if you are not located close to your selling dealer).

Claim submission

ONLINE CLAIMS

If you are a selling dealer or repair facility, please follow the following steps:
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1. Submit Your Claim Online

Go online to equitasassetprotection.com/claims or click here. If you are a selling dealer, please enter your username and password and follow the prompts to complete the claim submission. If you are not, please click “I am a Guest” and follow the prompts to complete the claim submission.

2. Claim Review Process
Once the claim is submitted, please allow 1-24 business hours for our adjuster to review the claim and make a decision. The adjuster will either (a) approve the claim, (b) ask for more information to make a decision, or (c) deny the claim. This will all be sent to you through our online claims application and the notification method you select. If you are in a state that requires written notification, we will notify you and the selling dealer in writing.
3. Receive Payment Authorization
If the claim is approved, we will send you a payment authorization form via an electronic payment card. This card can be used for 30 days after the claim has been authorized, and will authorize up to the amount of the authorization.
4. Add Additional Items to Your Claim
If you have any additional items that need to be added to the claim after authorization, please call our claims line at (888) 221-6792.

With Equitas, filing a claim is easy!

With Equitas Asset Protection, breakdowns don’t stop your journey — they’re simply handled.
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Claim submission

TELEPHONIC CLAIM

Please note, Equitas prides itself on providing fast service and industry-leading technology and user friendliness through our online portal. If you do not use our online portal, you may experience a slower processing time than if you submit the claim online.
1. Call to File a Claim
Call our claims line at (888) 221-6792. You will be connected to our claims filing hotline where you can submit a claim.
2. Claim Review and Decision
Once the claim is submitted, please allow 1-24 business hours for our adjuster to review the claim and make a decision. The adjuster will either (a) approve the claim, (b) ask for more information to make a decision, or (c) deny the claim. The decision and follow-up correspondence will be communicated to you through a follow-up phone call or electronically (if you permit it).
3. Receive Payment Authorization
If the claim is approved, we will send you a payment authorization form via an electronic payment card. This card can be used for 30 days after the claim has been authorized, and will authorize up to the amount of the authorization.
4. Add Additional Items
If you have any additional items that need to be added to the claim after authorization, please call our claims line at (888) 221-6792.
Quick Links
Contact Details
  • Our Number:
    (888) 221-6792
  • Our Address:
    7373 E Doubletree Ranch Rd, Suite 200, Scottsdale, AZ 85258

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